Gboard users are complaining of widespread issues with the app. Many users are posting reports of crashes, app not responding and being locked out of their phones on social media.
That’s bad new for users of an app with over 1 billion installs on the Google Play Store. This makes it one of the most popular Android apps.
Here’s everything you need to know about the issues, including how to fix them:
What is Gboard?
Gboard is a virtual keyboard app developed by Google that allows the input of characters into a device without the need for physical keys. This is usually through a touchscreen. It was developed by Google for Android and iOS devices, and was first released in May 2016.
Gboard features Google Search, searching and sharing of GIFs and emojis. Gboard also include a predictive typing engine that suggests the next word depending on context, and multilingual language support. This app has undergone multiple updates and improvements since it was released.
What is wrong with it?
At the time of writing this post, there appears to be no official acknowledgement of the app’s issues. Report from twitter seems to point to a bug from a recent update from Motorola.
Other users have reported the Gboard app crashing, though it is not clear whether they were using Motorola phones or devices from other brands.
It is believed the issue is only affecting Android devices; iOS users seem to be in the clear.
How can I fix it?
This crash issue can be solved by booting in to recovery and clearing cache partition. When you perform a clear cache operation, it will remove any temporary files that may be causing a problem, but will not delete your app files or settings.
To perform a wipe cache partition on Android phones:
- With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
- Press the Volume Down button to highlight “Recovery mode”
- Press the Power button to restart into Recovery mode.You’ll see an image of an Android robot with a red exclamation mark.
- Holding the Power button, tap Volume Up once and then release the Power button.
- Use the volume buttons to scroll to “wipe cache partition” and press the Power button to select it.
- Select the highlighted “Reboot system now,” press the Power button to select it.
Another simpler fix to this problem is to delete the Gboard app and reinstall it. Or you can switch to another another keyboard app and wait till there is another update after a couple of days.
Android enthusiasts forum android.stackexchange, suggested clearing the app’s cache as another way of fixing this issue.
How To Clear Gboard App Cache or App Data
To clear Gboard app cache, open your phone’s Settings, then navigate to ‘App Management’. From here, select ‘Gboard’, then open ‘Storage’.
Click on clear app cache to delete all Gboard cache files and you are good to go. If it does not work even after this step, you have to follow the exact same instructions above, but instead of clearing app cache you clear app data.
I will only recommend clearing app data as a last resort. Your app preferences will be reset and all save files will be lost when you clear your Gboard app data.
If the problem still presists are clearing Gboard app cache and or Gboard app data, you could try another virtual keyboard app while you wait for a Gboard fix.
Feel free to comment any difficulty you have in fixing your crashed or non responsive Gboard app. You can also share with us other ways you fixed this issue when you encountered it on your Android or iOS device. Don’t forget to share if you find this blog post useful.